Shipping & Returns
Free shipping on all domestic orders over $100. For all orders below $100, a $25 flat rate shipping fee applies. On all international orders a $200 minimum order is required for free shipping, otherwise a $60 flat rate fee applies. Items are shipped with insurance that is included in the shipping fee. If the Buyer wishes to return an item that has been purchased from Quiet West Vintage, the return shipping is the responsibility of the Buyer. If the product was shipped under the flat rate fee or under the free shipping guidelines, the original shipping costs will be deducted on all returns. Standard shipping will be via Canada Post expedited. Special shipping requests will be accepted at the Buyers expense. This requires the Buyer to provide instructions and courier account number. International orders are gladly accepted with Buyer responsible for any duties.
Products are listed with the taxes included in the price. The tax details, depending on location and country code, are tabulated when the purchase is made and kept track of in the stores accounting system.
Returns will be accepted only with the approval of Quiet West Vintage, less shipping. When you receive your items, please inspect them and make sure they meet your expectations. Please notify us within 24 hours if you are unhappy with the purchase and wish to return the merchandise. Returns received without prior written notice, or outside the specified timelines, will not be honoured. Return items must be in the exact condition as sent and received within seven (7) days of the original shipping date. The condition and acceptance of the returned merchandise will be determined at the sole discretion of Quiet West Vintage. We carefully inspect, photograph, describe in detail, and document item condition before shipping.
If the customer chooses to exchange merchandise or register a store credit when making a return, we will issue a store credit that includes a 10% discount on the next purchase to help offset the return shipping costs. Store credits on returned items do not have an expiry date. They can be used at any time in the future. To redeem store credits for online items at www.quietwest.com, you can make your selections and notify us when you are ready to use the credit.
The Buyer is responsible for all return shipping and insurance costs. Shipping charges are not refundable. On the condition that Free Shipping was offered on the purchase and a return is requested, the store will credit the cost of the merchandise minus the original shipping costs.